Terms and Conditions

www.thestonealchemist.com.au is operated by The Stone Alchemist (ABN 65 389 676 866). The Stone Alchemist reserves the right to amend these Terms and Conditions at any time without notice.

These terms and conditions ("Terms") govern the use of The Stone Alchemist website and the purchase of products from our online store. By accessing our website and making a purchase, you agree to comply with these Terms.

Online Orders

  1. Product Information: We strive to provide accurate and updated information about our products. However, we do not warrant that product descriptions or other content on our website are entirely accurate, complete, reliable, current, or error-free and we cannot be held liable for these errors.

  2. Orders: Placing an order constitutes an offer to purchase products. We reserve the right to accept or decline orders at our discretion. Until The Stone Alchemist receives full payment for the item and confirms the sale, The Stone Alchemist remains the legal sole owner of the item.

  3. Photography: We try to make the images as accurate as possible. Colours may vary from the photograph due to lighting conditions and different colour capabilities of screens. While we do our best some stones are more difficult than others, especially colour-change stones and parti sapphires. Retouching is limited to cropping, dust removal, exposure adjustments and adjusting the temperature. While The Stone Alchemist strives to produce accurate photos we cannot guarantee that the colour you see accurately portrays the true colour of the product in person.

    We are always happy to provide you with more images and videos of any item, please feel free to contact us and include the item code when possible.

  4. Stock: We aim to keep stock as accurate as possible. However, we do not warrant that it is accurate. If you place an order for an item that is not available you will be refunded in full. Occasionally items will be out on Appro with jewellers, if this is the case I will let you know that it might be coming back into stock. Items on Appro will be hidden until received back into stock.

  5. Gift Cards: Gift Cards are non-refundable and cannot be exchanged for cash in part or full, and can’t be used to purchase other voucher/s. Gift vouchers are valid for three years from the date of issue. Please be aware that gift cards can be used by anyone who has access to it. Gift can be used to purchase both loose stones and jewellery. They can also be used towards a custom, just contact us first. They can be found in the Shop Gemstones section. If you would like one with a different amount on it please contact us and we will do our best to accommodate. Gift cards are valid for 3 years from the date of purchase.

Payment

  1. Payment Methods: All payments are processed securely. We do not store credit card details and use industry-standard practices for secure transactions. We accept payments from Visa, Mastercard, AMEX, Discover, Apple Pay, Afterpay and PayPal. If an emailed invoice is preferred please contact us to arrange one.

  2. Pricing: Prices displayed on our website are in AUD and include applicable taxes unless otherwise stated. We reserve the right to modify prices at any time without prior notice. International customers are responsible for any taxes, fees and costs of importing the items into their country. In the unlikely circumstance that an incorrect price has been listed online due to a mistake, The Stone Alchemist reserves the right to refund your payment in full and cancel the sale.

  3. For Trade Jewellers please get in touch for purchasing options, please specify how you are a trade member. Contact us.

Warranty:

At The Stone Alchemist, we create beautiful one-off gemstones and jewellery. With each piece being bespoke small imperfections or variations might occur. Some jewellery pieces might be purposely rustic, or have a surface finish that will change over time, like oxidation or a matte finish. Stones might have inclusions within them. All of these little nuances are what make the items unique, like you. Here at The Stone Alchemist, we celebrate this and do not consider these defects.

  1. The Stone Alchemist offers a one-year warranty on all items and will repair all manufacturing faults free of charge within this time period. If an item cannot be repaired an exchange or a refund will be issued once the item has been evaluated by us in person.

  2. Our warranty does not apply to items that have been handled against our care instructions or damaged by accident or misuse.

  3. General wear and tear is not considered a manufacturing fault. This includes but is not limited to: scratches on the stone or metal, chipped gemstones, bent or miss-shapen bands, discolouration due to chemical exposure, bent or worn settings allowing a stone to come loose from normal wear or accidental damage.

  4. Our products have guarantees under Australian Consumer Law. You can get a replacement or refund for a major failure and get compensation for any other reasonable loss or damage. If the goods aren't up to scratch but it's not a major problem, you can also get them fixed or swapped. Just remember, "major failure" means something specific in Australian Consumer Law.

  5. Warranty is only available to the purchaser.

  6. Any repairs by anyone other than The Stone Alchemist will void all warranty.

  7. Out-of-warranty repairs can still be performed but at a cost to the customer.

Shipping & Returns

More information about shipping and returns can be found here.

Website Usage

  1. Content Usage: The content on our website, including text, images, logos, and trademarks, is the property of The Stone Alchemist and is protected by copyright laws. Unauthorized use is prohibited.

  2. Prohibited Activities: Users agree not to engage in any activity that may disrupt or interfere with the proper functioning of our website or compromise its security.

Limitation of Liability

The Stone Alchemist shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the products, services, or use of our website.

Modifications

  1. We reserve the right to modify these Terms at any time. Continued use of our website constitutes acceptance of any changes.

  2. By using our website and making a purchase, you acknowledge that you have read, understood, and agreed to these Terms.